2018/2019 Federal Government Shutdown

If you or a loved one has been impacted by the current U.S. government shutdown, 2-1-1 may be able to help.

Simply dial "211" to speak to a specialist, or search for your local 2-1-1 website using this website's search bar to find an online database of resources. 

Resources and Information Related to Common Questions:

Financial Relief and Support from Companies

  • AT&T is providing flexible payment options for impacted customers to keep service including cellphones, television and internet running. Make payment arrangements online at www.att.com.
  • Bank of America is offering personalized financial assistance through its Client Assistance Program and can be reached at 844-219-0690.
  • Chase announced its efforts to help its customers who are U.S. government employees and is encouraging customers to call a special care line at 888-356-0023 to discuss available hardship programs. 
  • DTE Energy is providing flexible options for customers struggling to pay their energy bills as a result of the shutdown. Federal employees who are DTE customers and feel their financial situation will make it difficult to pay their upcoming energy bills are encouraged to contact DTE by calling 800.477.4747 as soon as possible.
  • Eli Lilly is offering support to customers struggling to afford insulin supplies during the shutdown due to lost wages. Customers can call the Lilly Diabetes Solution Center at 1-833-808-1234 to speak with a live representative or visit https://www.lilly.com/patient-resources for information about patient assistance programs for other medicines.
  • FamilyWize offers Prescription Savings cards to anyone in the U.S. with or without insurance. The discount card will get you the lowest possible price on prescription medications at participating pharmacies including CVS, Walgreens, Walmart, and RiteAid. Learn more and download a card at https://familywize.org/
  • Fifth Third Bank is providing a number of options for customers of their loan products to those impacted by the government shutdown. Customers should contact 866-601-6391 from 8 a.m.–5 p.m. ET, Mon.–Fri to speak with a customer service representative about available options. 
  • Freedom Mortgage has created a team dedicated to supporting those no longer receiving paychecks due to the shutdown to help them avoid defaulting on a mortgage. Customers can visit www.freedommortgage.com or call Freedom Mortgage at 855-690-5900.
  • Nationwide is providing grace periods, extending due dates, and waiving certain fees for several of their product lines including Life Insurance and Retirement Plans. Customers should contact Nationwide through their normal customer service lines for assistance.
  • PayPal is offering an interest-free cash advance up to $500 for any existing or new PayPal Credit customers who are federal employees and are struggling to make ends meet. PayPal has committed to fund up to $25M of cash advances. Customers can visit www.paypal.com/paypalhelps to access this resource. 
  • PNC is prepared to waive certain fees and take other appropriate actions for government employees who are experiencing financial difficulty due to the shutdown. PNC also makes available several forms of financing, including a short-term loan, that may assist customers with meeting their financial needs. PNC customer service representatives are available at 1-888-762-2265 during standard business hours.
  • Quicken Loans is waiving all late fees for clients who may miss a mortgage payment due to the shutdown. For help call (800) 508-0944 or email Help@QuickenLoans.com.
  • Sprint is offering payment options to qualified customers through its financial team  to keep customers' services uninterrupted during the government shutdown. Impacted customers should call 888-211-4727 or do an online chat at www.sprint.com.
  • T-Mobile is providing short-term account assistance for customers who are federal workers. customers can call T-Mobile Customer Care to discuss options at 611 from a T-Mobile device or 877-746-0909 from any phone.
  • Toyota Financial Services is offering options to its customers affected by the current federal government shutdown including up to two months of finance contract payment extensions or lease deferred payments. Toyota customers can call 800-874-8822 or visit toyotafinancial.com and Lexus customers can call 800-874-7050 or visit lexusfinancial.com to explore options.
  • U.S. Bank is offering low-rate quick loan options for up to $6,000 to qualified federal government employees who are customers of any U.S. Bank product, including mortgage and auto loans and credit cards. Customers can access additional information and assistance via a designated shutdown line at 877-760-6046.
  • Verizon is offering flexible payment options and a "Promise to Pay" program for customers which can be set up in the My Verizon app or website, or available by calling 866-266-1445.
  • Wells Fargo is waiving fees for customers who have direct deposit from the federal government or at customers' requests for those that contact them and are impacted by the government shutdown. In addition, for customers who might need more time to make their payments, Wells Fargo has options for both short and long-term assistance based on the customer's situation. Reach out to customer service for your specific product, or call 1-800-TO-WELLS.

Support for Union and Credit Union Members

  • UnionPlus offers an array of programs and services for union members who experience job loss, furloughs, and natural disasters. Some programs are only available to members who are already enrolled in certain UnionPlus programs, other services are available to all union members.
  • Congressional Federal Credit Union is offering a relief line of credit, in some cases with a short-term zero-percent interest rate that increases to four percent after 60 days. 
  • Democracy Federal Credit Union is offering a short-term emergency loan with 0% interest. Contact Democracy FCU Member Services at (800) 742-5582.
  • Fed Choice Federal Credit Union has assistance information available at www.fedchoice.org/my-life/furloughcenter/
  • First Command Financial Services is offering its bank clients who are federal employees interest-free payroll advances and other assistance. 
  • Launch Federal Credit Union is issuing a zero-percent interest rate for loans of up to $3,000 to federal government employees. 
  • Meriwest Credit Union is offering a variety of hardship assistance programs for customers.
  • Navy Federal Credit Union is offering a zero-percent APR loan up to $6,000 during the government shutdown. The assistance is open to federal government employees and active duty members of the Coast Guard whose pay has been disrupted by the shutdown, and who have an established direct deposit account. You can register on the Navy Federal Credit Union website , in branches or by phone at  (888) 842-6328. Members impacted by the shutdown who don’t meet the eligibility requirements should visit a branch or call to discuss their situation

More information will be posted on this page as it becomes available.